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A short time ago, I authored a post describing how executives are contributing to the development of “rogue” employees; you can read it here:
One reader commented on my post and asked if I would balance the conversation by creating a corollary list that identifies what leaders (and executives) do to create toxic working environments that contribute to the development of rogue employees.
So, I penned the following list of seven caustic categories of leaders that I feel help to create these environments:
I honestly don’t think that preventing ‘rogue” employees is rocket-science. If you take the time to be genuinely interested in your people’s lives, give them opportunities to grow and be creative, along with the opportunity to contribute to higher organizational goals, and thank them once in a while, they will be much less likely to want to go “rogue” and hurt you or your organization.
But, do the opposite – treat them like furniture, ignore their needs, stomp on their personal goals for growth and development, and yes, they will be pissed off. And, if you piss them off long enough they will:
I hope this is useful…let me know what you think…
Thanks…r/Chuck
I watched a video a Navy colleague had done some time ago about a unique way he led his command in Pensacola, FL. Now a Navy Captain, Sean Heritage worked to merge two worlds:
I invite you to watch his video below:
I was particularly drawn to his comparison of “people” to the “Truffula” trees of the Dr. Seuss book (and movie) The Lorax, and how it resonated with me – why is that organizations SAY that people are their most important asset, but continue to treat them otherwise?
The truth is that in most organizations, they take better care of their furniture than they do their staff.
If instead, they would really invest in their people, with development of good managers, better alignment of staff to work, reduction is stupid or useless rules and processes, better alignment between personal and business goals, increased opportunities for personal growth and development, etc, I think it would solve so many other problems these organizations face today – stagnant productivity, low morale, lack of creativity, high staff turn-over, increased cyber-security risks, and others.
r/Chuck
P.S. If you don’t get the reference to the Truffula Trees, than you probably didn’t watch his video 🙂
Repost from LinkedIn on November 28, 2014.
Wow, if you don’t think that cops really care about their communities, please watch this video – Here’s two different sources:
Unfortunately, what Milwaukee Police Department Chief Flynn said is true (and very sad):
80 percent of my homicide victims every year are African-American. 80 percent of our aggravated assault victims are African-American. 80 percent of our shooting victims who survive their shooting are African-American.
Now they know all about the last three people who have been killed by the Milwaukee Police Department over the last several years but not one of them can name the last three homicide victims we have had in this city.
The fact is the people out here who have the most to say are absolutely MIA when it comes to the true threats facing this community.
The sentiment Chief Flynn so emotionally communicates in his message is similar with what I have said in other – we need to take better care of each other.
When I was little, I lived in NYC. On the edge of an Italian, Puerto Rican, and Greek community in Queens. Honestly, there was no way I could get away with anything close to what young people are doing today. If I tried to swipe something from the neighborhood candy store, that store owner was on the phone to my parents even before I left the store. On the street, my neighbors, my Aunt down the block, and even the postman was watching me.
I just don’t see evidence that neighborhoods today are like that – what I see are neighborhoods who seem to prefer having police officers to do it all, or worse, they turn a blind eye and hope it doesn’t affect them.
I agree with others in my field who believe that we need those affected communities to step-up and take action. Community leaders (with the support and encouragement of local law enforcement) must take responsibility to address the factors in their communities that lead to crime – violent, or otherwise. After all, if the communities themselves are not engaged, how can we possibly expect the police to be successful trying to turn things around on their own?
And, BTW, this is not anything new. This is really what community policing is supposed to be about – no, it’s NOT about putting little kiosks in 7-Elevens. (IMHO) community policing is all about the COMMUNITY getting involved, with the support of local police – I believe a good part of community policing is about the community policing itself.
This theory actually goes back 185 years, to 1829, when Sir Robert (Bobby) Peel, (considered the father of modern policing) penned nine Principles of Policing instructions that he gave to every new police officer. Specifically principle #3 said:
3. To recognise always that to secure and maintain the respect and approval of the public means also the securing of the willing co-operation of the public in the task of securing observance of laws.
These are VERY powerful words; let me break this down for you:
So, for police to be respected, they must work to get communities to police themselves – a very profound statement.
Sadly, without a significant change in perspective on BOTH sides, the current situation will continue – police will do their best to fight crime, but they will not be successful (to the extent that Pell’s principle #9 calls out below) until communities step fully in the game and work to take better care of each other.
I leave you with the full list of Peel’s principles (yes, with the British spellings), and although I am not a police officer, if I were, I think I would still consider all nine of these principles still valid today – text in parentheses on a couple of them is my interpretation:
Repost from LinkedIn on November 26, 2014.
Body worn video (BWV) is all the rage with law enforcement. While the jury is still out on its true effectiveness to improve relations between law enforcement and citizens, initial evidence does point to positive results for both its wearer and the public.
Whichever side you’re on with respect to use of BWV, here are 36 questions I’ve compiled that any agency Chief or Sheriff should be able to answer for officers, the mayor/city council, county council, and the citizens they serve.
If I missed any, add them to comments below…
Thanks…r/Chuck
What a crock of crap…i would argue that these are all symptoms of defeat, caused by continual abuse by managers who treat their furniture better than they treat their people.
I submit that every employee on day 1 looks forward to doing meaningful work, at a good wage, to be trained and provided the tools to perform their job, and to be recognized and rewarded for having done well.
Unfortunately, many organizations treat their staff as “human capital” instead of humans, placing them under untrained managers, who learned management from the last generation of untrained managers. They are also subjected to (frankly) stupid administrative rules that seek goals of efficiency over human engagement.
If you truly believe that people “lack motivation” than you really do not understand what motivation is. It is the product of “understanding the value of what you do” and “having the confidence to be successful” and I submit is the organization’s responsibility to address both areas:
It’s important to remember that people (in general) are ALWAYS motivated, they just might not be motivated to do what YOU want them to do. While i agree that selecting the right employees is important, I think it’s what you do with them after you hire them that determines how well they will serve your organization – here are five questions to ask yourself:
Employee engagement (IMHO) is really not that hard – start with treating your employees as human beings, treat staff the way you would want to be treated, and for god’s sake – get rid of those managers that you know you should have let go a long time ago. r/Chuck
The next session I attended was On The Front Lines of Child Sex Trafficking. I somewhat dreaded this subject matter. As a parent, I cannot imagine a situation where my daughter would be kidnapped, trafficked as a prostitute, and maybe never seen again. It sounds just like the story from the movie Taken, but the reality is out there and all around us. We don’t see it, but that disgusting, murky world is out there.
This session was only 45 minutes long, but it was just enough to get us through some sobering facts, and a couple of videos to give us an idea of this crime.
Kelly Burke, IACP Program Manager for Child Protection and Juvenile Justice introduced us to the panel, and spoke of her work. The first video showed us how mothers subject their children to sex crimes, how pimps lure young teenage girls into prostitution, and how these victims are around us, sadly unnoticed.
We were told that Police Officers are taught the 3 R’s.
There are six training videos available, and we were shown the first one which involved a situation on a Texas highway. An officer stops a car which is speeding. There is a male driver, a female front seat passenger and a young teenage girl in the back. The officer is suspicious, checks the drivers license, and all seems well, he asks a few questions, then lets them go.
Using the 3 R’s, we are shown the scene again, but this time the officer approaches it quite differently. He again checks the male drivers license, then asks the female front seat passenger a few questions, and this time he looks around as she is answering, and he takes in some clues that are around.
He asks the male to stand outside and go away from the car, then he questions the two females separately. On talking to the nervous girl in the back, he rings his unit and gives her name, it turns out she is a missing teenager, on further inspection in the car, he finds various sex paraphernalia and a bunch of hotel receipts. With this information he contacts a person who works with young people who have been rescued from forced prostitution. This person advises him on the next step, and will send someone over to take the girl to safety.
Part of this video also shows an interview with a young woman who was saved from this life. She said that you are beaten over and over again, and raped many times, until you are broken, and completely at the mercy of your captors.
Michael Harpster, FBI Section Chief for Violent Crimes Against Children spoke about working with Kelly over the last eighteen month; since then about 4,100 children have been recovered. Michael also strongly recommended that in the event of a situation where you see a suspicious situation with a child or chidren that may be involved in Sex Trafficking, to call someone with Child Sex Trafficking expertise. These people will understand the situation and can handle the individual involved.
Steven McCraw, Director of the Texas Dept. of Public Safety reminded folks that although ‘We are doing a great job!”…. still there are signs out there that we are missing. Most girls are looking for an opportunity to escape, and we have to recognize signs of this. There has been great success in rescuing children from prostitution, and a good success rate of taking the ‘assholes’ of the street (Steven’s word, but quite appropriate). The youngest girl that he knew of who was rescued was 13. These young girls live in fear, but the traffickers like to get young girls because they can manipulate them and fill them with fear. It is still a sad situation, but Steven is very happy that results are being made.
This session left me happy and sad – happy for the rescued young people, but sad because they have had such a traumatic time, which will no doubt scar them. It lso bothers me that this is still going on; all around us. And all for what…..greedy people who just want to use them for their own personal monetary gain – what a grim side of the human race. I really really hope that the tables are turned on the evil that causes this. Because basically, no human is born bad, and no human is born to be enslaved.
Speakers:
Resources:
Day Two at IACP and straight in early on Sunday morning to attend the Cyber Threats and Attacks Facing Law Enforcement Agencies session. Having attended the last two Cyber Threat Summits in Dublin, Ireland, I am well aware of the challenges we are all facing everyday in trying to protect our technology.
Mark Gage opened with a very worrisome statement, saying that we spend so much money trying to protect everything else in our lives, but not enough care is given to protecting our information and identity networks. We are at risk every single day, just by viewing Facebook or opening up an untrusted email attachment our phones/laptops can become infected, and spread malware.
We should all know better, in-fact we do know better, we know the risks associated with all these things, but yet we are all capable of making silly mistakes and suffering the consequences.
Mark says the most important thing is to educate your staff, consult with those you share systems with, do not use the same password for everything, and make your password changes a minimum of 90 days. It’s also critical that we keep all software up to date, particularly anti-virus software, and implement back up procedures. For companies, he suggests paying money to employ IT staff or contractors.
George Arruda spoke next of the worst day for him in Sept 2013, whilst driving on holiday in Florida, he received a phone call, which gave him the news he dreaded – a virus had locked down ALL of Swansea Police Department’s files thanks to a vicious virus called Cryptolocker!
The only way to get the files back was to pay a ransom of bitcoins, to some criminals out there in cyberspace. He didn’t know who there were, or where they originated from, but he gave the order to pay and get the files back.
A cyber security expert was called in and he advised against this, but they eventually began the transactions of transferring bitcoins and they started to get data back. The main problem here was that they did not have back up, so they were indeed in a vulnerable position.
Having amassed a very large amount of data, this incident shook the Swansea PD. On the back of this, George gave advice to everyone – Back Up Everything and teach your staff NOT to open anything suspicious, and only have ONE administrator access with a password.
Steve Sambar warned of the dangers of terrorist cyber attacks, and the worry of, if they attack, what do we do? Who will be responsible for handling it? How long will it take to cover? We face so many threats every day, human error, insider threats, external threats. Many big corporations have suffered already. For example, Target had 40 million accounts hacked in Dec. 2013, and Ebay’s database with 233m users was hacked in Feb. 2014.
Jim Emerson had the last word, delivering a fast paced description of the emerging threats and challenges. Everything is happening faster, he said, and we have to understand the reality of what cyber security is.
He showed two short videos from IACP about cyber security, these are available on the IACP website. Jim wants us to:
Jim also stressed the importance of this being a day to day footrace, and it never ends. He is right, and we do not want to be sorry when it is too late.
Until next time…take care of yourselves!
r/Mary
I’m back at the International Association of Chiefs of Police (IACP) Conference this year, after missing out on 2013. This year it’s in the wonderful Orlando, Florida sun, and the amazing Orange County Convention Centre, which will take me the rest of the week to find my way around.
Today I attended the Mindful Resilience Training: Integrating Mindfulness Practices to Enhance Officer Safety and Wellness education session. This was chaired by Lt. Joe Carter and Detective Jennifer ‘Missy’ Elliott, both from City of Falls Church Police Department in Falls Church, Virginia.
Jennifer opened up the session with complete honesty about the reality of working as a Police Officer. “Law Enforcement can be toxic” said the first slide. “No one prepares you for the reality of the job“, said Jennifer.
She thought she was strong, but after working and witnessing such crimes as homicides, crimes against children, suicides, accidents, she was haunted by the images constantly coming back to her. No one told her to talk about it – all Officers witnessed similarly awful scenes, but no one spoke about them. She kept it all inside her, and pushed it aside, but then she started to have nightmares and panic attacks.
She was also scared to say anything to her colleagues in case they thought she was crazy. She started to get really bad back pain, and joint pain. Eventually after many cortisone shots from her Doctor, he suggested she tried Yoga. At first she thought this was nuts, and she was very doubtful, but what transpired after her first yoga session, made her realize that ‘this stuff was good’! She felt a clear mind/body connection with the deep breathing and a calmness too.
Shortly after that first session, Jennifer got her first homicide call. Her first reaction was of panic, which she had started to experience before, but she started to do her deep breathing and when she arrived at the scene, she was calm. She assessed the situation and took charge, and made clear decisions. Her colleagues noticed how calm she was and commented on it.
Jennifer became passionate about Yoga. She knew this was something that all her fellow officers could not just benefit from, but it might just help to save their lives. The very sad reality is that suicide is the No.1 killer of Police Officers in the USA. So she set up a yoga class for detectives, and funded it from her own pocket to start of with. Initially it was scoffed at, but all the attendees realized just how good and calm they felt.
Jennifer went ahead, and spoke to HR to get the funding for a regular class, and also an agreement so Officers did not have to pay themselves for yoga. It has been very successful. Now Jennifer Elliott is spreading the word to all Police Departments about just how necessary it is to look after their Officers, and to ensure they have healthy minds and bodies – after all, healthy officers give more to their departments and in turn, to the communities.
Joe Carter spoke briefly after Jennifer, and he said that they are trying to keep Officers alive and healthy, not losing them to suicide, heart problems and many stress related illnesses. He wants to prioritise, keeping Officers’ minds healthy in order to not make mistakes on the job, while under duress. A stressed mind, one that cannot not think calmly, will be more likely to make bad decision in a volatile situation. Joe said that by speaking to many officers who had lost friends or colleague to suicide, that the big regret is not having something in place to cope with all the stresses that police are under.
I really do think that this is one of the most important education sessions of the whole conference, and I felt that many more should have been there. There is a very real problem out there with stress in everyones life, but it is doubled in law enforcement with many extremely, emotionally charged incidents that they have to deal with on a daily basis, and this coupled with the ‘normal’ stresses of family life, financial worries, marriage problems, makes for some very worrying statistics for Police Officers.
There really should be a Wellness/Mindfulness program in every Police Department, where yoga and meditation can be practiced to allow peace and healing, and to achieve and sustain a healthy mind and body. I applaud Jennifer Elliotts’ honesty on telling her story, and I really do hope that her passion becomes a reality in every state.
Speakers: Detective Jennifer Elliott and Lieutenant Joe Carter
Agency: City of Falls Church Police Department, Falls Church, VA
Resources:
Until next time…take care of yourselves!
r/Mary
They both can screw you over pretty good if you don’t treat them well!
So here are seven things you and leadership can do to keep your employees loyal to your company or agency.
At the end of the day, it really all comes down to making a real effort to hire the right people, give them the opportunities you promised them, and taking the time to check in with them to see if they are still glad they came to work for you.
Remember, no one that comes to work for you on day one wants to hurt you, so take the time and effort needed to keep them feeling that way!
r/Chuck